FAQ

Contact Information
How Can I Contact Gilded Halo?

Payment Information
What Payment Options Does Gilded Halo Accept?
Will My Order Be Processed Securely?

Shipping Information
What Are Your Shipping And Handling Rates?
What Methods of Shipping Do You Offer?
When Will I Receive My Order?

Returns & Exchanges
What Is Your Return/Exchange Policy?

Privacy Policy
What Is Your Privacy Policy?

Packaging
What Does Your Packaging Look Like?

Gift Certificates
Can I Purchase A Gift Certificate?

Bangle Size Information
What Bangle Size Should I Buy?

Jewelry Care
How Do I Take Care Of My Jewelry?

Q: How Can I Contact Gilded Halo?
A: You may contact us by email. Our help desk representatives are available to answer all questions Monday – Friday 10am to 5pm EST. For email assistance please email us at info@gildedhalo.com. All inquiries will be answered as soon as possible.

Q: What Payment Options Does Gilded Halo Accept?
A: We currently accept Visa, MasterCard, Discover, and Paypal.

Q: Will My Order Be Processed Securely?
A: We understand that security is a critical issue to our shoppers and Gilded Halo is committed to the protection of the personally identifiable information that you share with us. Therefore we accept orders online through a secure ordering system, which uses industry-leading Secure Socket Layering (SSL) encryption to process all orders. When ordering at our store, your information is transmitted securely over the Internet in encrypted form so that it cannot be accessed by unauthorized third parties.

Q: What Is Your Return/Exchange Policy?
A: Click here for detailed Return and Exchange Information.

Q: What Is Your Privacy Policy?
A: Click here to view our Privacy Policy.

Q: What Methods of Shipping Do You Offer?
A: Click here for detailed Shipping information.

Q: What Are Your Shipping and Handling Rates?
A: Click here for detailed Delivery information.

Q: What Does Your Packaging Look Like?
A: To see an example of our signature gift packaging (free of charge) please click here.

Q: Can I Purchase A Gift Certificate?
A: Yes we offer Gift Certificates. You will have the option to send either a Paper Gift Certificate that will be shipped to the recipient by mail (allow 3-7 days) or an Email Gift Certificate that will be sent by email (within 24 hours). To purchase a Gift Certificate please click here.

Q: What Sizes are the Bangles?
A: Determine your bangle size by viewing the chart below:


Size


Inner Diameter in inches


Inner Diameter in cm


Circumference in
inches

S


2-4


2.250


5.7


7.06

M


2-6


2.375

6


7.46


L


2-8


2.500


6.5


7.85



Q: How Do I Take Care Of My Jewelry?
A: Jewelry can lose its shine and luster with everyday wear. You can avoid this by taking a few simple precautions and learning how to care for your jewelry. For starters, never use household detergents or abrasive chemicals on your precious metals because they tend to make things go from bad to worse. You may sometimes purchase a polishing cloth to clean tarnish on metals like sterling silver, but it's safest to take jewelry lacking in glisten to a professional cleaner. Keep your jewelry in a cool, dry and roomer container, to keep it in the best possible condition. Also, keep your jewelry box organized and uncluttered. And lastly, you want to store your pieces separately to prevent scratches, erosion, entanglement and missing stones.